Helpdesk Specialist/Hardware Software Support

Location: Albany, NY
Date Posted: 11-21-2012

Position:          Helpdesk Specialist/Hardware Software Support
Location:          Albany, NY
Duration:          24 months
 
Position Description/Responsibilities:
 
This position is for regional IT support. Duties include, but are not limited to the following:
 
Hardware Support:
 
· PC/Laptop deployment
· PC/printer troubleshooting and repair
· Computer imaging
· Computer peripheral troubleshooting and repair
 
Software Support
 
· Software troubleshooting
· Limited 1 on 1 software training
 
Other
· Hardware and Software support at remote Agency locations.
 
Position Requirements/Technical Skills:
 
The following are Mandatory Requirements:
 
Specialist Mid Level  (36-60 months)
 
 
- Experience in the usage and support of a collection of development platforms, technical architectures, or business applications and
products that run on those platforms, beyond that of a Programmer
- The Authorized User may seek Specialists in the following areas (list is not exhaustive):
• Backup and Recovery
• Security
 
The following requested qualifications are desired,  but not mandatory:
 
1,   48 months hardware (PC, Laptop, Printer, etc.) troubleshooting and support experience in small, medium and large office settings.
2.  48 months troubleshooting and supporting the Microsoft Windows Operating system 
3.   48 months troubleshooting and supporting the Microsoft Office suite.
4.  48 months providing excellent IT customer service, including working within Service Level Agreement expectations
5.  36 months experience with a Helpdesk support software package such as HP Service Manager
 
TRAVEL REQUIREMENTS:  
Approximately once per week on average, travel will be required to  various Agency locations throughout the NYSDOT
Regional boundaries. Some travel may be with a State Vehicle, some utilizing a personal vehicle.

Thanks

Sam Merigala
 
DEW Softech, Inc
302-763-1DEW X101
877-DEW-9566 (F)
or
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